As a storage facility owner, it’s crucial to find ways to improve operations and enhance the customer experience. Being overly reliant on tedious, manual processes can make it challenging to keep up with day-to-day tasks while remaining connected with your customers. A great self-storage software offers a solution by automating troublesome, time-consuming processes and optimizing storage management for both site owners and tenants.
Let’s dive into some of the ways self-storage software can completely revamp the way you run your storage facility.
Seamless Process Automation
A great self-storage software starts by automating tedious, time-consuming tasks like billing tenants and managing inventory. This saves you tons of time and resources that are better spent growing your business.
Self-storage software also centralizes all of your customer data, making it easily accessible from one convenient location, when you need it. No more digging through messy files, or wasting time crawling through your database. This easy access enables you to better serve your customers faster, and with less manual effort.
In addition to giving your team more time to focus on what truly matters, growing your business, automating manual processes also greatly improves your customer experience. Self-storage software enables your facility to provide a simple e-signature process, contactless move-in, and mobile payment options to ensure your tenants are always connected to your facility.
Optimize Your Space Management
From a day-to-day operational perspective, one of the most pivotal ways self-storage software can elevate your business is by ensuring optimal space utilization. This is often what separates a “good” facility from a “great” one.
In the self-storage industry, it’s an unfortunate reality that your business’ growth potential is directly tied to space availability. However, with a stronger handle on your space allocation, you can increase your facility’s revenue and growth potential, purely by making better use of your existing resources.
A self-storage software solution can help you find soft spots in your facility that are not being efficiently utilized, and guarantee that you are making optimal use of your available space.
Additionally, effective facility management software will provide comprehensive reporting (single and multi-site) complete with customizable, real-time reports for everything from occupancy rates, to revenue, to overall financial performance. This ensures that you have complete visibility into operational performance across all of your locations, from anywhere, at anytime.
You should never be in the dark as a business owner, and self-storage software ensures you are always on the pulse of your business.
Augment Your Communication Process
If you want to build fruitful, long-lasting relationships with your clients, it is of the utmost importance that you make the communication process as simple and seamless as possible. Self-storage software provides helpful tools like automated text messages and emails regarding payments and rent due dates, ensuring your tenants are always in the loop. This consistent, open communication greatly improves the tenant experience, and demonstrates your facility’s commitment to serving their needs.
This also means that you don’t have to handle every inquiry manually, and can spend more time focusing on improving other aspects of your facility.
From creating myriad operational efficiencies, improving your customer experience, to improving your own visibility into your business’ performance—a powerful, properly utilized self-storage software can truly transform your business.
At Syrasoft, our mission is to help self-storage facilities streamline their operations, automate time-consuming processes, and most importantly, improve their bottom line. Facilitate, the newest version of our industry-leading self-storage software, is designed to help your business simplify the growth process, and provide the most comprehensive self-storage management solution on the market. Schedule a free demo today to learn more.