Running a self-storage facility is no easy task. From keeping up with the newest technologies to maintaining customer satisfaction, it requires time and effort to ensure that your business runs smoothly. It is essential to continue to improve the efficiency of your storage facility and maximize its potential.
To help you and your facility reach new heights, we’ve put together three self-storage facility management tips to help improve your operations.
To have an efficient self-storage facility, it is imperative you keep up with the times from a technological perspective. From software platforms that allow customers to manage their accounts online, to accessing exceptional support, there are many different ways technology (namely, a great self-storage software) can help streamline your operations and make your life easier. Investing in technology helps reduce costs over time with purposeful automation, while also providing an improved, seamless experience for your customers. Leveraging technology like contactless move-ins and online payments will smoothen your operations, save you time and—most importantly—create a marked improvement in your overall customer experience.
Provide Excellent Customer Service
Providing excellent customer service is an essential part of running any successful business. Offering friendly and helpful customer service representatives, an easy-to-navigate customer portal, and convenient payment options are just some of the best practices for delivering exceptional customer service at your self-storage facility. With the use of a self-storage software, you are able to be responsive to inquiries and concerns, provide accurate information, and address issues in a timely manner. This can help to build a loyal customer base and generate positive word-of-mouth advertising.
Additionally, keep your eyes peeled for US-based support teams. They tend to be more responsive, reliable, and provide higher-quality service. Customer service can serve as a key differentiator between facilities. You want to ensure yours is at the top of the pack.
Ensure Proper Security Measures
Perhaps the most fundamental and important part of running a successful self-storage facility is ensuring that your customers’ belongings and data are secure. This includes taking measures such as having well-lit facility grounds, comprehensive video surveillance systems, lockable gates, and data protection. It is essential that your customers feel secure. If they do not, they will switch to a facility where they do. A strong security solution enables you to ensure data is safe within a cloud server that only authorized users can access.
Without security, your self-storage facility is nothing. It is essential that you take the necessary steps to create a secure environment for your customers. Not only will you build peace of mind, you will continue to improve the customer experience, setting yourself apart from other facilities.
Syrasoft is a cloud-based self-storage software solution with features backed by decades of experience in the self-storage industry. With a variety of customer service, security, and automation features—including the ability to manage your facility on-the-go—Syrasoft has the ability to improve your self-storage facility management and efficiency. Request a free demo today and take a step toward future success with Facilitate, the newest evolution of our industry-leading self-storage software solution.